Enhancing Residential Property Sales with Integrated Marketing Communication Strategies

Authors

  • Harys Kristanto Universitas Sains Indonesia
  • Savira Arumdini The University of Sheffield
  • Muhammad Fardhon Institut Transportasi & Logistik Trisakti

DOI:

https://doi.org/10.31316/ubmj.v5i1.8061

Keywords:

consumer behavior, integrated marketing communication, purchase interest, residential property

Abstract

Purpose: The rapid urbanization and population growth in Indonesia have significantly heightened the demand for housing, particularly in suburban regions like Bekasi Regency. As a strategic satellite city near Jakarta, Bekasi has emerged as an attractive location for residential investment due to its accessibility, infrastructural advancements, and economic development. This study investigates the impact of Integrated Marketing Communication (IMC) strategies on consumer interest in residential property purchases within Bekasi Regency.

Methodology: Employing a qualitative research design, thematic analysis was conducted using NVivo software on data obtained through in-depth interviews and focus group discussions with marketing experts, developers, and prospective buyers. The research examines how IMC tools—such as advertising, public relations, and digital marketing—convey a cohesive brand message and foster consumer trust.

Findings: The findings underscore the importance of consistent and targeted communication in strengthening consumer engagement and purchase intent.

Originality: This study presents a relevant and timely contribution to the existing literature on real estate marketing and Integrated Marketing Communication (IMC), particularly within the Indonesian suburban context. By integrating the Theory of Planned Behavior (TPB) and the AIDA model within a qualitative framework, the research offers a nuanced perspective on how consumer behavior is influenced by cohesive marketing strategies in property purchasing decisions.

References

Ajzen, I. (1991). The theory of planned behavior. Organizational Behavior and Human Decision Processes, 50(2), 179–211. https://doi.org/10.1016/0749-5978(91)90020-T

Areo, G. (2024). The Impact of Artificial Intelligence and Machine Learning on Real Estate: Current Applications and Future Trends. Researchgate. https://doi.org/10.1016/0749-5978(91)90020-T

Asian Development Bank. (2023). Affordable housing financing in Southeast Asia: Challenges and opportunities.

Bank Indonesia. (2022). Laporan Stabilitas Keuangan Indonesia 2022.

Bank Indonesia. (2023). Kebijakan Makroprudensial dalam Mendorong Pertumbuhan Sektor Properti.

Braun, V., & Clarke, V. (2022). Conceptual and design thinking for thematic analysis. Qualitative Psychology, 9(1), 3–26. https://doi.org/10.1037/qup0000196

Chatterjee, S., Chaudhuri, R., & Vrontis, D. (2022). Big data analytics in strategic sales performance: mediating role of CRM capability and moderating role of leadership support. EuroMed Journal of Business, 17(3), 295–311. https://doi.org/10.1108/EMJB-07-2021-0105

Creswell, J. W. . (2022). A concise introduction to mixed methods research. SAGE.

Flick, Uwe. (2025). The Sage handbook of qualitative research quality. SAGE Publications, Limited.

Hussain, T., Abbas, J., Wei, Z., Ahmad, S., Xuehao, B., & Gaoli, Z. (2021). Impact of Urban Village Disamenity on Neighboring Residential Properties: Empirical Evidence from Nanjing through Hedonic Pricing Model Appraisal. Journal of Urban Planning and Development, 147(1). https://doi.org/10.1061/(ASCE)UP.1943-5444.0000645

Indonesia Economic Intelligence. (2023). Indonesia property market outlook 2024.

Jayaweera, A., & Farooq, M. U. (2023). Leveraging Ai-Driven Digital Marketing Strategies To Automate The Lead Generation Mechanism Of The Real Estate Industry In The United States. https://www.researchgate.net/publication/373014630

Jiang, X., Chiu, D. K. W., & Chan, C. T. (2023). Application of the AIDA Model in Social Media Promotion and Community Engagement for Small Cultural Organizations (pp. 48–70). https://doi.org/10.4018/978-1-6684-5190-8.ch004

Keller, K. L. (2021). The Future of Brands and Branding: An Essay on Multiplicity, Heterogeneity, and Integration. Journal of Consumer Research, 48(4), 527–540. https://doi.org/10.1093/jcr/ucab063

Keller, K. L. (2022). Understanding the changing role and functions of marketing. In APA handbook of consumer psychology. (pp. 143–162). American Psychological Association. https://doi.org/10.1037/0000262-005

Kerr, G., Valos, M., Luxton, S., & Allen, R. (2023). Understanding the link between an IMC technology capability and organisational integration and performance. European Journal of Marketing, 57(8), 2048–2075. https://doi.org/10.1108/EJM-05-2022-0373

Khoiriyah, S. A. (2024). Innovation of housing marketing strategy… Innovation of housing marketing strategy in attracting consumer interest. Asian Journal of Economics and Business Empirical Research, 1(1), 39–52. https://doi.org/10.54471/ajeber

Kristanto, H., & Maulidini, H. R. (2024). Perancangan Ulang Identitas Visual (Studi Kasus Pada Coffee Shop Tjikopi House). Communication & Design Journal, 1(1), 49–60.

Kusuma, C. S. D., Huda, M., Sugiat, M., Widati, E., Lie, D., Anisah, H. U., ... & Koraag, S. T. G. (2024). Strategi Manajemen Bisnis: Dari Konsep ke Implementasi Efektif.

Limakrisna, N. (2023). An Analysis of Factors Influencing Reliance and Purchasing Decision (Case Study on Real Estate Business in Indonesia). International Journal of Economics, Business and Management Research, 07(07), 109–120. https://doi.org/10.51505/IJEBMR.2023.7708

May, Tim., & Perry, Beth. (2022). Social research : issues, methods and process. Open University Press.

Mbura, O. K., & Kagoya, S. M. (2024). Effect of advertisement on consumers’ buying behaviour of real estates in Tanzania: Insight from the National Housing Corporation. Tanzanian Economic Review, 11(1), 137–155.

Ministry of Finance of Indonesia. (2022). Evaluasi Insentif Pajak Sektor Properti Tahun 2021–2022.

Ministry of Finance of Indonesia. (2023). Pernyataan Kebijakan Fiskal dan Insentif Pajak 2023.

Ministry of Public Works and Housing. (2023). National housing program progress report.

Poth, C. N., & Shannon-Baker, P. (2022). State of the Methods: Leveraging Design Possibilities of Qualitatively Oriented Mixed Methods Research. International Journal of Qualitative Methods, 21. https://doi.org/10.1177/16094069221115302

Putranto, A. D. S., Sukaatmadja, I. P. G., Wardana, M., & Giantari, I. G. A. K. (2023). The Mediating Role Of Customer Satisfaction In The Influence Of Product Quality And Brand Image On Home Purchase Decisions In Bali: A Study Of Bali Surya Residence Real Estate. Russian Journal of Agricultural and Socio-Economic Sciences, 139(7), 71–84. https://doi.org/10.18551/rjoas.2023-07.09

Rachmiatie, Atie., Triwardhani, I. Junita., & Abdullah, C. Ubad. (2022). Islam, Media and Education in the Digital Era : Proceedings of the 3rd Social and Humanities Research Symposium (SoRes 2020), 23 - 24 November 2020, Bandung, Indonesia. CRC Press LLC.

Rehman, S. ul, Gulzar, R., & Aslam, W. (2022). Developing the Integrated Marketing Communication (IMC) through Social Media (SM): The Modern Marketing Communication Approach. Sage Open, 12(2). https://doi.org/10.1177/21582440221099936

Reza, Y. A., & Kristanto, H. (2024). Perkembangan Teknologi Ai Dalam Desain Grafis: Sebuah Tinjauan Literatur. Communication & Design Journal, 1(1), 31–39.

Seagraves, P. (2024). Real Estate Insights: Is the AI revolution a real estate boon or bane? Journal of Property Investment & Finance, 42(2), 190–199. https://doi.org/10.1108/JPIF-05-2023-0045

Sok, J., Borges, J. R., Schmidt, P., & Ajzen, I. (2021). Farmer Behaviour as Reasoned Action: A Critical Review of Research with the Theory of Planned Behaviour. Journal of Agricultural Economics, 72(2), 388–412. https://doi.org/10.1111/1477-9552.12408

S&P Global Ratings. (2023). Indonesia real estate sector outlook: Growth drivers and constraints.

Statistics Indonesia. (2023a). Housing and urban development statistics in Indonesia.

Statistics Indonesia. (2023b). Pertumbuhan Ekonomi Indonesia 2023: Sektor Properti dan Konstruksi.

Walacik, M., & Chmielewska, A. (2024). Real Estate Industry Sustainable Solution (Environmental, Social, and Governance) Significance Assessment—AI-Powered Algorithm Implementation. Sustainability, 16(3), 1079. https://doi.org/10.3390/su16031079

Widjaja, H., & Santoso, H. (2024). Digital Marketing: A Case Study of Social Media Marketing of Indonesia Real Estate Companies. Business Economic, Communication, and Social Sciences Journal (BECOSS), 6(2), 143–157. https://doi.org/10.21512/becossjournal.v6i2.11794

World Bank. (2023). Land use policies and housing affordability in Indonesia.

Wu, M., Andreev, P., & Benyoucef, M. (2024). The state of lead scoring models and their impact on sales performance. Information Technology and Management, 25(1), 69–98. https://doi.org/10.1007/s10799-023-00388-w

Yang, L., Liang, Y., He, B., Lu, Y., & Gou, Z. (2022). COVID-19 effects on property markets: The pandemic decreases the implicit price of metro accessibility. Tunnelling and Underground Space Technology, 125, 104528. https://doi.org/10.1016/j.tust.2022.104528

Yudha, M. S., & Faqih, U. A. (2025). Effective Marketing Strategies in the Face of Declining Sales in the Housing Industry. MBA Journal–Management, Business Administration, and Accounting Journal, 1(2), 54–64.

Yulianti, E., Kristanto, H., Rahayu, H. S., Reza, Y. A., & Kurniawan, W. (2025). Gender Communication Strategies for Women’s Empowerment: Evidence from Community Programs in Indonesia. INJECT (Interdisciplinary Journal of Communication), 10(2), 419-438. https://doi.org/10.18326/inject.v10i2.4985

Downloads

Published

2026-01-07