Analisis Indeks Kepuasan Masyarakat (IKM) Terhadap Kualitas Pelayanan Publik Bidang KB-KKK DP3KB di Kabupaten Brebes

Authors

  • M. Viter Alamsyah Universitas Muhadi Setiabudi
  • Roby Setiadi Universitas Muhadi Setiabudi
  • Syariefful Ikhwan Universitas Muhadi Setiabudi

DOI:

https://doi.org/10.31316/jk.v6i3.3982

Abstract

Abstrak

Tujuan Penelitian ini adalah untuk meneliti Kualitas Pelayanan Publik Bidang KB-KKK DP3KB Di Brebes, metode yang digunakan dalam menganalisis data hasil penelitian setelah sitabulasikan adalah metode deskriptif kuantitatif dengan mengunkan analisis indeks kepuasan masyarakat, hasil penelitian ini menunjukan bahwa pelayanan yang diberikan oleh bidang KB-KKK DP3KB di Kabupaten Brebes berjalan dengan baik, dengan indeks 3.181 dengan mutu pelayanan 79.525 berada dikategori B yakni kinerja unit pelayanan baik.

Kata Kunci: Indeks Kepuasan Masyarakat, Kualitas Pelayanan

 

Abstract

The purpose of this study was to examine the quality of public services in the KB-KKK DP3KB sector in Brebes, the method used in analyzing the research data after it was tabulated was a quantitative descriptive method using the analysis of the community satisfaction index, the results of this study showed that the services provided by the family planning sector The DP3KB KKK in Brebes Regency went well, with an index of 3,181 with a service quality of 79,525 in category B, namely the performance of the service unit was good.

Keywords: Community Satisfaction Index, Service Quality

References

DAFTAR PUSTAKA

Ardiputra, S., & Prawira, M. R. (2020). Kualitas Pelayanan Publik Pada Kantor Pos Cabang Pasangkayu 91571. Jurnal PubBis, 4(2), 136–146. https://doi.org/10.35722/pubbis.v4i2.278

Endartiwi, S. S. (2020). Indeks Kepuasan Masyarakat (IKM) Terhadap Pelayanan Rawat Jalan Peserta BPJS Kesehatan Di Puskesmas Email : tiwinafla2@gmail.com memberikan manfaat misalnya hubungan antara puskesmas dengan para pelanggan menjadi harmonis ; memberikan dasar yang baik ba. Jurnal Kesehatan Kusuma Husada, November 2018, 105–112. https://ejournal.ip.fisip-unmul.ac.id/site/wp-content/uploads/2021/07/Jurnal[1][1][1] (07-09-21-02-45-38).pdf

Harsono, B. (2019). Analisis Kualitas Pelayanan Publik pada Kantor Pelayanan Terpadu Satu Pintu Kecamatan Johar Baru Kota Administrasi Jakarta Pusat. Jurnal Administrasi Publik : Public Administration Journal, 3(1), 20–38. https://journal.moestopo.ac.id/index.php/paj/article/download/777/441

Mahyudin, A., Susena, K. C., & Wijaya, E. (2021). Analisis Indeks Kepuasan Masyarakat (IKM) Terhadap Kualitas Pelayanan Perpustakaan Universitas Dehasen Bengkulu. Jurnal Ekonomi, Manajemen …, 1(1), 47–54. https://www.penerbitadm.com/index.php/JER/article/view/78%0Ahttps://www.penerbitadm.com/index.php/JER/article/download/78/107

Mardiyanto, R., & Ismowati, M. (2018). Analisis Indeks Kepuasan Masyarakat Dalam Upaya Peningkatan Kepuasan Kualitas Pelayanan Masyarakat Di Kantor Kecamatan Kotabaru Kabupaten Karawang. Transparansi Jurnal Ilmiah Ilmu Administrasi, 9(2), 184–197. https://doi.org/10.31334/trans.v9i2.23

Perwitasari, T. (2020). Edukasi tentang Keuntungan Menggunakan KB IUD di Kelurahan Bagan Pete Kota Jambi. Jurnal Abdimas Kesehatan (JAK), 2(2), 104. https://doi.org/10.36565/jak.v2i2.104

Suandi, S. (2019). Analisis Kepuasan Masyarakat terhadap Pelayanan Publik Berdasarkan Indeks Kepuasan Masyarakat di Kantor Kecamatan Belitang Kabupaten OKU Timur. Journal PPS UNISTI, 1(2), 13–22. https://doi.org/10.48093/jiask.v1i2.8

Sulistyo, I. N., & Sotya Partiwi Ediwijoyo. (2020). Analisis Kepuasan Masyarakat Terhadap Pelayanan Publik Berdasarkan Indeks Kepuasan Masyarakat di Kantor Kecamatan Ayah Kabupaten Kebumen. Jurnal E-Bis (Ekonomi-Bisnis), 4(2), 276–286. https://doi.org/10.37339/e-bis.v4i2.386

Sumartono, A. M., Sampe, S., & Kumayas, N. (2020). Optimalisasi Informasi Aplikasi (Sitasya) Sistem Pemantauan Masyarakat Dalam Pelayanan Publik Di Kota Manado. Jurnal Eksekutif, 2(5), 1–12.

Suwuh, M. K., Maramis, F. R. R., Wowor, R. E., Kesehatan, F., Universitas, M., Ratulangi, S., & Pasien, K. (2018). Hubungan Antara Kualitas Jasa Pelayanan Dengan Kepuasan Pasien Di Puskesmas Walantakan Kecamatan Langowan Utara. Kesmas, 7(3), 1–8.

Wahid, D., & Romadani, D. (2021). Analisis Indeks Kepuasan Masyarakat Dari Pelayanan Puskesmas Lubuk Landai Kabupaten Bungo. Jurnal Manajemen Sains, 1(1). https://doi.org/10.36355/jms.v1i1.479

Wibowo, W., Indriyani, A., & Riono, S. B. (2020). Analis Kompetensi Individu, Dukungan Organisasi dan Dukungan Manajemen Terhadap Kinerja Pegawai Di Grand Dian Hotel Brebes. Jurnal Ilmiah Indonesia, 5(12), 1754–1766. http://dx.doi.org/10.36418/syntax-literate.v5i12.1902

Downloads

Published

2022-09-07

Issue

Vol. 6 No. 3 (2022): October 2022

Section

Articles

License

Copyright (c) 2022 M. Viter Alamsyah, Roby Setiadi, Syariefful Ikhwan

Creative Commons License

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

Authors who publish with this journal agree to the following terms:

  1. The journal allow the authors to hold the copyright without restrictions and allow the authors to retain publishing rights without restrictions.
  2. Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution-ShareAlike 4.0 International License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
  3. Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
  4. Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).

Lisensi Creative Commons

This work is licensed under a Lisensi Creative Commons Atribusi-BerbagiSerupa 4.0 Internasional.